Ticket type	Use it for
General Support	Questions and help that do not fit a more specific category
Bug Report	Reproducible problems with the server or its bots
Billing & Sales	Purchases, refunds, missing items, and payment questions
Report a Member	Evidence of member rule violations
Report Staff	Staff misconduct or abuse-of-power concerns
Formal Complaint	A documented concern about staff conduct or server policy
Event Request	Proposed tournaments, game nights, or community activities
Verification Help	Problems completing verification or gaining access
Giveaway Claim	Claiming a confirmed giveaway prize
Giveaway Dispute	Problems with a giveaway result or award
Partnership	Partnership and community-collaboration proposals
Role & Name Change	Role, nickname, and permission-adjustment requests
Staff Internal	Confidential internal staff matters; staff access only

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