DOCUMENTATION / STAFF
Contacting Staff
How to contact staff and get help the right way.
Support and questions are handled through the proper channels so that staff can help you effectively.
Getting help
- Open a support ticket for private help or to report an issue.
- Use the applications channel when staff recruitment is open.
- For urgent matters (threats, CSAM, doxxing), alert staff directly.
Please don’t
- DM staff about punishments or appeals — this voids the appeal and escalates the penalty.
- Beg for staff positions or roles.
- Publicly dispute moderation decisions — use the appeal system instead.
Notes
Do not DM staff to appeal or dispute a moderation action. All appeals go through the official appeal portal, and contacting staff directly about a case normally results in denial and further action.
Practical guide
The best contact method depends on urgency and privacy. Tickets keep context and evidence together for the right staff members.
Key actions
- Choose a concise subject
- Explain what happened and when
- Include relevant evidence
- Wait without repeated pings
When should I contact staff directly?
Directly alert available staff only for immediate safety issues. Routine reports and disputes belong in documented channels.
Keep in mind:
- Never include passwords or tokens
- Keep reports factual
- Add new evidence to the existing ticket