Data Requests
How to request access, export, correction, restriction, objection, or deletion of TSHE data.
Send a request
Email [email protected] for data held by TSHE, Lyxia.
Include:
- Your Discord user ID—not only your current username.
- The right or action requested: access/export, correction, deletion, restriction, objection, or withdrawal of an optional consent.
- Relevant server, ticket, application, archive, case, channel, or approximate date information if known.
- A safe way to complete account verification if requested.
Never send account secrets
Do not email your password, Discord token, two-factor code, backup code, payment-card number, or unrelated identity documents. Staff will request only proportionate verification.
Available requests
| Request | What it means |
|---|---|
| Access or export | Receive a copy or explanation of personal data that can be associated with your verified Discord account |
| Correction | Correct inaccurate personal data, while preserving an audit trail where necessary |
| Deletion | Erase or anonymise eligible records and copied media |
| Restriction | Limit eligible processing while accuracy, objection, or another issue is reviewed |
| Objection | Ask for processing based on legitimate interests to be reconsidered against your circumstances |
| Withdraw optional consent | Stop future optional consent-based processing; prior lawful processing remains valid |
What happens next
- The request is acknowledged and identity/scope may be clarified.
- Both bot systems and relevant server records are searched using identifiers you provide.
- Information belonging to other people, confidential staff/security material, and detection logic may be redacted.
- The response will state what was exported, corrected, erased, anonymised, restricted, retained, or not found.
- Requests may be declined or limited when manifestly unfounded/excessive, identity cannot be verified, or an applicable legal exception requires retention.
Dashboard controls
Where the Lyxia privacy dashboard is available, an authenticated user can view record counts, download a JSON export, anonymise supported data, and manage future snapshot/AutoMod/report-target preferences. The implementation rate-limits exports to once per hour and deletion actions to once per seven days. Email remains the route for a combined data request or anything the automated dashboard does not cover.
Leaving the server
Leaving stops ordinary future participation but does not automatically erase earlier messages, moderation evidence, tickets, applications, transcripts, archives, audit records, or backups. Email [email protected] if you want those records reviewed.