DOCUMENTATION / BOTS / LYXIA
Lyxia Ticket System
How Lyxia creates, routes, manages, records, and closes support tickets.
Lyxia turns a selected request type and its answers into a private channel with the appropriate access and staff notification.
Ticket lifecycle
- A member selects the closest ticket category.
- Lyxia asks the configured questions and creates the private ticket.
- Staff review the opening information and may claim the ticket.
- The request can be prioritized, elevated, moved, or updated as needed.
- Staff resolve the issue and record a clear closing reason.
- Lyxia generates the applicable transcript and may request a rating.
Management features
- Claim and unclaim controls.
- Close requests and closure confirmation.
- Priority levels and escalation controls.
- Participant and permission management.
- Category moves and ticket renaming.
- Inactivity notices and automatic closure.
- Transcripts, staff performance data, and ratings.
Create a ticket
Lyxia is private
Lyxia is a private TSHE bot. It is configured for this community and cannot be invited to, copied for, or used in another server.