DOCUMENTATION / RESOURCES
Support
Where to get help with the server.
Need help? The correct place depends on what you need.
Open a support ticket
- Use the create-a-ticket channel to open a private ticket with staff.
- Include a clear description of the issue, any relevant evidence, and a short timeline.
Reporting
- Use the official report system rather than confronting members.
- For urgent issues — threats, CSAM, or doxxing — alert staff directly or open a ticket.
What not to do
- Do not ask general questions already answered in the rules or FAQs.
- Do not ping staff for ticket status — tickets are handled in order.
Notes
Misusing the ticket system results in a formal warning. Repeated misuse can escalate to a permanent ban.
Practical guide
Support works best when each request includes enough context to act on. Use one ticket per issue and keep sensitive material private.
Key actions
- Describe the issue clearly
- State the desired outcome
- Add dates, links, and evidence
- Mention urgent risk immediately
- Wait for the assigned responder
What information should I leave out?
Never send passwords, authentication tokens, payment secrets, or unrelated personal data. Share only what is necessary.
Keep in mind:
- One complete report beats several fragments
- Add updates to the existing ticket
- Close the request once resolved