HERE TO HELP

Find the
right support.

Choose the right route for your question, report, or appeal. Keep private details in the appropriate official channel.

Open a ticket

In the TSHE Discord server, go to the create-a-ticket channel and choose the category that best fits your issue. Lyxia creates a private ticket for staff to review.

Open TSHE on Discord See ticket categories

Report a concern

Use a Report a Member or Report Staff ticket for rule violations or staff misconduct. Include message links, dates, and relevant context. Do not confront anyone publicly.

Read the reporting guide

Appeal a decision

Appeals must go through the official appeal portal. Include the case number from your moderation notice and explain the specific error. The current portal link is not published here; do not DM staff or argue the case in public channels.

Read the appeal process

BEFORE YOU SEND

Give staff what they need.

Check the documentation and FAQ first. For a ticket, describe what happened, when it happened, and what outcome you need. Add relevant links, screenshots, or steps to reproduce a bug.

Open one ticket per issue and add updates there.
Keep evidence accurate and sensitive material private.
Never send passwords, tokens, backup codes, or payment secrets.
Wait for a response without repeatedly pinging staff.

Read member ticket rules