DOCUMENTATION / MODERATION
Appeals
How to appeal a moderation decision.
If you believe a moderation action was incorrect, you can submit a formal appeal for staff review.
How to appeal
- Submit your appeal exclusively through the official appeal portal.
- Include the case number from the DM you received when the action was taken.
- Be calm, factual, and concise.
- Explain the documented staff error you believe occurred.
Portal: The current TSHE appeal portal link is not published on this site
Rules of the process
- Do not DM staff about your appeal — it will be voided and the penalty may be extended.
- Do not argue your case in public channels — the penalty will escalate.
- Appeals are reviewed by staff who were not involved in the original action.
Notes
Some offences carry zero appeal rights: hate speech, CSAM, doxxing, real-world threats, and malware or phishing. Advertising and ban evasion are appealable only for documented staff error.
Practical guide
An appeal reviews whether a documented moderation error occurred. It is not a public debate or a way to pressure staff.
Key actions
- Use the official portal
- Provide the case number
- Identify the specific error
- Attach verifiable evidence
- Submit once and wait
What makes an appeal effective?
A strong appeal is calm, concise, fact-based, and directly explains what was incorrect. Clearly identify any new evidence.
Keep in mind:
- Do not ask friends to intervene
- Do not DM reviewing staff
- Honesty is essential