THE TSHE FIELD GUIDE

Find your way.

Everything you need to find your way around TSHE.

87 documents 10 sections
DOCUMENTATION / STAFF

Staff Team

An overview of the staff positions that keep the server running.

The server is run by a structured staff team, from entry-level Trainees up to the Owner.

Staff positions

Trainee

Trainee is the entry point to staff: limited permissions, real cases, and a training period where every action is reviewed for quality.

  • Reports up to: Moderator

Moderator

Moderators are the backbone of everyday enforcement — reports, warnings, timeouts, and de-escalation — and the first point of contact for members when something goes wrong.

  • Reports up to: Senior Moderator
  • Receives from: Trainee

Senior Moderator

Senior Moderators take on the hard cases — appeals, raids, major reports — and act as the first line of coaching for the rest of the moderation team.

  • Reports up to: Head Moderator
  • Receives from: Moderator

Head Moderator

The Head Moderator leads the moderation team day to day — triaging reports, reviewing decisions, and handling escalated, complex, or sensitive cases.

  • Reports up to: Administrator
  • Receives from: Senior Moderator

Administrator

Administrators keep the server running: channels, roles, bots, tickets, and escalated cases. They are the bridge between the moderation team and senior leadership.

  • Reports up to: Security Administrator
  • Receives from: Head Moderator

Security Administrator

Security Administrators own the most sensitive layer of server configuration — security, incident response, and review of high-impact changes — and supervise the administration tier below them.

  • Reports up to: Executive Administrator
  • Receives from: Administrator

Executive Administrator

The Executive Administrator runs the staff team’s machinery — schedules, coverage, onboarding, performance tracking, and morale — so administrators and moderators can focus on real work instead of logistics.

  • Reports up to: Executive Manager
  • Receives from: Security Administrator

Executive Manager

The Executive Manager is the top of the ordinary staff ladder and the founders’ principal delegate. They own day-to-day direction of the server: staff performance, cross-team priorities, policy, and the highest-level escalations.

  • Receives from: Executive Administrator

Owner

The Founders role is the highest authority in the server. Both founders share equal standing and final responsibility for the community — neither outranks the other. Everything the staff team does ultimately answers to the founders.

Notes

The owner roles are held by f34rless.dev and Lauren, f34rless.dev’s girlfriend. Owner roles are private, are not obtainable, and must never be impersonated.

Notes

Staff positions are not obtained by asking. When the team is recruiting, official applications are handled through the designated applications channel.

Practical guide

Staff maintain safety, handle reports, support members, and keep community systems operating. Different positions have different scopes.

Key actions

  • Use the support system
  • Provide a clear summary and evidence
  • Allow time for review
  • Escalate through documented channels

Which staff member should I contact?

Use support rather than selecting an individual. The request can then be routed to someone with the right access and authority.

Keep in mind:

  • Do not mass-ping staff
  • Avoid duplicate reports
  • Respect review confidentiality