THE TSHE FIELD GUIDE

Find your way.

Everything you need to find your way around TSHE.

87 documents 10 sections
DOCUMENTATION / STAFF

Staff Structure

How the moderation and administration team is organised.

The staff team is structured as a clear hierarchy, with each level escalating up to the Owner. Staff may hold positions across moderation and administration.

Organisation

  • Owner — The Founders role is the highest authority in the server. Both founders share equal standing and final responsibility for the community — neither outranks the other. Everything the staff team does ultimately answers to the founders.
  • Executive Manager — The Executive Manager is the top of the ordinary staff ladder and the founders’ principal delegate. They own day-to-day direction of the server: staff performance, cross-team priorities, policy, and the highest-level escalations.
  • Executive Administrator — The Executive Administrator runs the staff team’s machinery — schedules, coverage, onboarding, performance tracking, and morale — so administrators and moderators can focus on real work instead of logistics.
  • Security Administrator — Security Administrators own the most sensitive layer of server configuration — security, incident response, and review of high-impact changes — and supervise the administration tier below them.
  • Administrator — Administrators keep the server running: channels, roles, bots, tickets, and escalated cases. They are the bridge between the moderation team and senior leadership.
  • Head Moderator — The Head Moderator leads the moderation team day to day — triaging reports, reviewing decisions, and handling escalated, complex, or sensitive cases.
  • Senior Moderator — Senior Moderators take on the hard cases — appeals, raids, major reports — and act as the first line of coaching for the rest of the moderation team.
  • Moderator — Moderators are the backbone of everyday enforcement — reports, warnings, timeouts, and de-escalation — and the first point of contact for members when something goes wrong.
  • Trainee — Trainee is the entry point to staff: limited permissions, real cases, and a training period where every action is reviewed for quality.
Notes

The owner roles are held by f34rless.dev and Lauren, f34rless.dev’s girlfriend. They are the highest private ownership roles and are not publicly obtainable.

Practical guide

The hierarchy creates clear ownership and escalation. Routine issues begin with moderators; complex or sensitive matters move upward as needed.

Key actions

  • Start with normal support
  • Let assigned staff investigate
  • Request escalation only when necessary
  • Use appeals for moderation disputes

Does every issue go directly to senior staff?

No. Senior staff oversee difficult cases and policy, while routine questions and reports remain with the first appropriate level.

Keep in mind:

  • Hierarchy supports accountability
  • Case access may be restricted
  • Final authority does not replace appeals