THE TSHE FIELD GUIDE

Find your way.

Everything you need to find your way around TSHE.

87 documents 10 sections
DOCUMENTATION / STAFF / ROLES

Executive Manager

Responsibilities, authority, access, and escalation for the Executive Manager staff role.

The Executive Manager is the top of the ordinary staff ladder and the founders’ principal delegate. They own day-to-day direction of the server: staff performance, cross-team priorities, policy, and the highest-level escalations.

Responsibilities

  • Run the server’s day-to-day operations on behalf of the founders
  • Own staff performance: reviews, promotions, demotions, and conflict resolution
  • Set and maintain staff policy, documentation, and the escalation ladder
  • Resolve the highest-level staff or community escalations
  • Coordinate major projects that affect the whole server
  • Chair staff meetings and keep leadership aligned across teams
  • Approve sensitive configuration and permission changes before deployment

Role access and authority

  • Full server-system and moderation access
  • Direct executive and administrative teams
  • Make final decisions below the owners

Escalation

  • Receives cases from: Executive Administrator
  • Final escalation: The owners
Staff accountability

Permissions must be used for legitimate server operations. Staff actions can be logged and reviewed by higher staff or the owners.

How is this role obtained?

Owner roles are private and unobtainable. Other staff roles are available only through official recruitment, assessment, and promotion; asking for a role does not grant it.